Terms & Condtions | TheSolunaExperience

Cancellation and Rescheduling Policy:

Cancellation Policy

We understand that travel plans can sometimes change. If you need to cancel your journey, please notify The Soluna Experience in writing as soon as possible. Your cancellation will take effect from the date we receive your written request.

As our journeys are tailor-made and involve advance commitments with hotels, safari lodges, transport providers, guides and other local partners, cancellation charges will apply based on the costs already incurred and the amounts that are non-refundable or cannot be recovered from our suppliers.

The applicable cancellation charges may vary depending on the destination, travel dates and the booking terms of the individual suppliers included in your itinerary. Any recoverable amounts will be refunded after deducting applicable cancellation charges, supplier penalties, banking fees and any non-recoverable costs.

Certain bookings, including but not limited to scheduled flights, permits, park fees, special events, peak season reservations and promotional or non-refundable rates, may be subject to additional cancellation charges or may be entirely non-refundable. These conditions will be communicated to you at the time of booking where applicable.

Where possible, we will always work with our partners to minimise cancellation charges and recover the maximum refundable amount on your behalf.

We strongly recommend that all travellers purchase comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, baggage loss and other unforeseen circumstances before the commencement of travel.

Standard Cancellation Policy

Full refund offered upto 90 days before the trip
60 - 90 days before - 50% cancellation fees
45 - 60 days before - 75% cancellation fees
0 - 45 days - 100% cancellation fees
A 5% non-refundable service charge applies upon cancellation

Changes & Rescheduling

If you wish to make changes to your confirmed itinerary, including travel dates, accommodation, destinations or other travel arrangements, please notify The Soluna Experience in writing as soon as possible.

As each journey is tailor-made and planned in collaboration with our local partners, all requested changes are subject to availability and the terms and conditions of the relevant suppliers. While we will make every reasonable effort to accommodate your request, changes cannot be guaranteed.

Rescheduling your journey may result in additional costs, including but not limited to airline change fees, accommodation rate differences, supplier amendment charges, permit fees and other expenses incurred as a result of the change. Any such costs will be communicated to you before the changes are confirmed.

Where suppliers permit, we will work closely with you to minimise amendment costs and preserve as much of your original itinerary as possible. However, certain bookings, including promotional rates, scheduled flights, permits, park fees and peak season reservations, may be non-transferable or non-amendable.

Once revised arrangements have been confirmed, the updated itinerary and applicable charges will form part of your booking agreement.

No-Show Policy:

If a client fails to show up for the experience without prior notice, it will be considered a no-show, resulting in no refund.

Force Majeure:

The Soluna Experience shall not be liable for any delay, alteration or failure to perform its obligations where such circumstances arise from events beyond our reasonable control ("Force Majeure"). These events may include, but are not limited to, natural disasters, severe weather, wildfires, floods, earthquakes, pandemics, epidemics, acts of government, war, civil unrest, terrorism, strikes, border closures, transportation disruptions, airline cancellations, or any other unforeseen event that affects the safe or practical operation of your journey.

In the event of a Force Majeure situation, we will work closely with you and our local partners to explore suitable alternatives, including amendments to your itinerary, changes to travel dates or available travel credits, where possible. However, all such arrangements will remain subject to the policies and availability of our suppliers.

Any additional costs arising as a result of a Force Majeure event, including but not limited to accommodation, transportation, meals, airline charges or supplier fees, shall be the responsibility of the traveller unless otherwise covered by the relevant supplier or your travel insurance.

We strongly recommend that all travellers obtain comprehensive travel insurance that includes cover for trip cancellation, interruption, delays, medical emergencies and other unforeseen events before the commencement of travel.

The Soluna Experience will always make every reasonable effort to minimise disruption and assist you throughout such circumstances, but cannot guarantee refunds, compensation or alternative arrangements where prevented by events beyond our reasonable control or where supplier policies restrict such remedies.

Privacy Policy

Effective Date: 1st April 2026

The Soluna Experience ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thesolunaexperience.com, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site, make a reservation, or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect.

Data From Social Networks: User information from social networking sites, such as Facebook, Google+, Instagram, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Create and manage your account.
Process your transactions and send you related information, including purchase confirmations and invoices.
Provide you with customer support.
Send you technical notices, updates, security alerts, and support and administrative messages.
Improve the layout and content of our website.
Understand and analyze how you use our website and what products and services are most relevant to you.
Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Respond to product and customer service requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us at info@thesolunaexperience.com.

6. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

7. Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account.
Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: +91 9972924025

Terms and Conditions

Welcome to The Soluna Experience. These terms and conditions outline the rules and regulations for the use of our website, located at www.thesolunaexperience.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Soluna Experience if you do not agree to all the terms and conditions stated on this page.

1. Definitions

"Website" refers to The Soluna Experience.
"We," "Us," and "Our" refer to The Soluna Experience.
"User," "You," and "Your" refer to the individual using the website.

2. Use of the Website

By using the website, you warrant that you are at least 18 years old or visiting under the supervision of a parent or guardian. Subject to these Terms and Conditions, we hereby grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the website by displaying it on your internet browser only for the purpose of shopping for personal items sold on the site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance.

3. User Accounts

When you create an account with us, you must provide accurate and complete information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our website.

You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password, whether your password is with our website or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Intellectual Property Rights

Unless otherwise stated, The Soluna Experience and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from The Soluna Experience for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from The Soluna Experience
Sell, rent, or sub-license material from The Soluna Experience
Reproduce, duplicate, or copy material from The Soluna Experience
Redistribute content from The Soluna Experience

5. Prohibited Activities

You are specifically restricted from all of the following:

Publishing any website material in any other media;
Selling, sublicensing, and/or otherwise commercializing any website material;
Publicly performing and/or showing any website material;
Using this website in any way that is or may be damaging to this website;
Using this website in any way that impacts user access to this website;
Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this website;
Using this website to engage in any advertising or marketing.

6. Termination

We may terminate or suspend access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

7. Limitation of Liability

In no event shall The Soluna Experience, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. The Soluna Experience, including its officers, directors, and employees, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

8. Indemnification

You hereby indemnify to the fullest extent The Soluna Experience from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

9. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

10. Variation of Terms

The Soluna Experience is permitted to revise these Terms at any time as it sees fit, and by using this website you are expected to review these Terms on a regular basis.

11. Assignment

The Soluna Experience is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

12. Entire Agreement

These Terms constitute the entire agreement between The Soluna Experience and you in relation to your use of this website and supersede all prior agreements and understandings.

13. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Goa, India and you submit to the non-exclusive jurisdiction of the state and federal courts located in your home for the resolution of any disputes.

If you have any questions about these Terms, please contact us at: info@thesolunaexperience.com